Free
Free
- 1 agente humano
- Hasta 50 conversaciones/mes atendidas por tu equipo
- Widget instalable en 1 web
- 1 idioma (ES, CA o EN)
- Bandeja de entrada unificada
- Historial 30 días
Our own product
Livechat — Your team answering, with AI as a complement
A live chat installed on your site. Your team answers from a unified inbox; whenever you want, add an AI assistant that handles the repetitive questions and escalates to a human when needed.
Plans and AI packs
Human live chat is in every plan. AI is optional and comes in conversation packs that renew monthly; if you run short in a given month, you buy extra packs without changing plan.
Starter
30€/month
- 1 agente humano
- Conversaciones humanas ilimitadas
- Widget instalable en 1 web
- 1 idioma
- Bandeja unificada + etiquetas + notas
Pro
80€/month
- Hasta 3 agentes humanos
- Conversaciones humanas ilimitadas
- Widget instalable en 3 webs
- Multi-idioma (ES, CA, EN)
- Bandeja unificada + etiquetas + notas
- Estadísticas de resolución y derivación
Business
150€/month
- Hasta 10 agentes humanos
- Conversaciones humanas ilimitadas
- Widget instalable en webs ilimitadas
- 5 idiomas
- Bandeja unificada + etiquetas + notas
- Estadísticas avanzadas + exportación BI
- Soporte prioritario
Extra AI packs
Each pack adds 100 AI conversations per month. Price per pack drops with the plan: €15 on Starter, €12 on Pro, €10 on Business.
Starter
15€/ 100 AI conversations
- 100 conversaciones IA adicionales
- Renovación mensual automática
- El saldo no se acumula
Pro
12€/ 100 AI conversations
- 100 conversaciones IA adicionales
- Renovación mensual automática
- El saldo no se acumula
Business
10€/ 100 AI conversations
- 100 conversaciones IA adicionales
- Renovación mensual automática
- El saldo no se acumula
Live chat first, AI as a complement
Most websites lose enquiries outside office hours and at peak times. A contact form is cold, a traditional chat demands staff, and a rules-based chatbot stalls on the second question. What actually works is the simplest thing: a live chat handled by your team, with the option to add an AI assistant to cover the repetitive questions when the team is off.
Livechat is that piece. A drop-in widget for your site, a unified inbox for your agents, and an optional AI assistant. The AI is trained on the public information about your business and the documents you give it; when the question is outside its reach, it hands the conversation over to a human with the full history, without making the customer repeat themselves.
AI costs money per conversation, so it never comes "free forever": it comes in packs that renew every month. If you do not consume everything in a month, the balance does not roll over; if you run short, you buy more packs at any time. Human live chat, that one is in every plan.
What Livechat can do for your website
Drop-in widget, one line of code
Paste a snippet on your site and the chat appears in minutes. No plugins, no backend changes, no content migration. Works with WordPress, Strata, Astro, Shopify and custom sites.
Your team, from a unified inbox
All chats land in the same inbox, with tags, internal notes and CSV export. If one agent is busy, another can take over without losing context.
Optional AI assistant, in conversation packs
Switch the AI on when you need it and off when you do not. You approve where it learns from and what it knows. Each pack is billed by consumed conversations and renews monthly.
Human handover without the customer repeating
When the AI cannot answer, or when the visitor asks to speak to someone, the conversation is transferred to a human with the full history. The customer never has to repeat themselves.
Resolution and escalation metrics
Which queries the AI resolves, which get escalated, in what language, at what time. What you need to decide whether to grow the team or adjust the training.
Multi-language
ES, CA and EN native. The visitor types in their language and the AI answers in the same. For more languages, ask us about availability.
Frequently asked questions about Livechat
Do I need a specific website to use Livechat?
No. The widget works on any site with accessible HTML (WordPress, Strata, Astro, Next, Shopify, custom builds). We need access to insert a JS snippet, or we can hand you the snippet so your team can paste it.
Is AI included in the Free plan?
No. AI costs money per conversation and it makes no sense to give it away. The Free plan is for trying human live chat at no cost. When you want AI, upgrade to Starter, Pro or Business and buy the packs you need.
How do the AI packs work?
Each plan includes a base pack (100, 500 or 2,000 conversations/month depending on tier). If you consume more in a month, you buy extra packs from the console or we add them manually; if you consume less, the balance does not roll over and resets on the 1st of the next month.
Where do the AI answers come from?
From the information you give us: your website, product sheets, internal FAQs, manuals, pricing. You approve what it knows and what it does not. If the question is outside scope, the bot escalates to a human rather than making an answer up.
What if the AI gets it wrong?
The AI does not improvise: if it cannot find a reliable answer, it escalates to a human. The inbox shows every conversation with the answer given and the source used. You can mark wrong answers to retrain the bot.
Does it work in multiple languages?
Yes. The AI responds in the language the visitor uses. Starter supports 1 language; Pro 3 (ES, CA, EN); Business up to 5. For other languages, ask us about availability.
What if I already have a chat on my site?
We can assess coexistence or migration. If your current chat does not cover out-of-hours volume or forces you to have dedicated staff, Livechat fits as a replacement or as a complement.
How much does each extra AI pack cost?
Depends on the plan: €15 (100 conv.) in Starter, €12 (100 conv.) in Pro, €10 (100 conv.) in Business. Price drops as you buy volume because the marginal cost per conversation is lower.
Request a Livechat demo
We show you the inbox, the widget installed on a test site, and what AI-handled conversations look like. No commitment.